Engage - Jia Rong Queenie Chay

Jia Rong 佳容

Senior Financial Consultant

(MAS REP No.: CJR300493002)

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Testimonials

approachable, yet extremely professional and quick to respond to any enquires that I have. Initially, despite having existing policies, Queenie went out of the way and took the initiative to review my policies and give her advice. She always makes sure that my policies are constantly reviewed and ensures that I have the best coverage that is optimal for my lifestyle and future goals. Overtime, Queenie became more of a good friend to me, rather than just being another agent. She is definitely someone you can trust your future with, highly recommended.

Charles

Army Officer

Queenie was once a colleague, always a dear friend, I never thought of buying life insurance here in Singapore, it would be not so easy for me to trust just anybody,but having Queenie around makes me understand easily, she discussed every details that I need to know and answer every question I have in mind. Thank you for spending time, and always checking on me, now I know my future is secured!!!

Pamela

Registered Nurse

I’ve never realised how underinsured I was until I met Queenie. Despite being in my late 20s, I had no basic cover because I fail to appreciate the importance of insurance. Taking into my situation into consideration, Queenie advised me on the types of coverage I would require patiently. Her explanations were coherent and clear, and clarified any doubts and concerns that I had. Unlike many agents I’ve crossed paths with in the past, Oueenie doesn’t hardsell and is not pushy. She acts in the best interests of the client and recommends policies which fit the client profile and needs. Once, I had an accident and had to make a claim but was unsure on what to do. I dropped her a call late at night and she patiently guided me while showing concern for my well-being. Thanks to her guidance, my claim was approved efficiently and quickly without any hiccups. Work aside, Queenie often checks up on my well being and sends care packages during flu season. You can expect season greetings and gifts from her too. Queenie is more like a friend than agent and I’m glad to have her managing my insurance matters.

Benson

Bank Analyst

The first day I was approached by Queenie where she was doing her roadshow,she was still very approachable and she was very patient with communication even though I rejected her. During her follow ups, I told her that I was insured by Prudential, she then offered to go to the extra miles to look through my current policies and advised which are the one I’m still can continue with. Thank to her I can be more assured with what I’m buying. She always follow up not as a agent. More like a family to me. Customer service is top notched. I would like to express my thanks for her as for inviting client to event which helped us client and agent to know more about each other and for everything she had done for me. Thank you for always looking out for me.

Jeromy

Pastry Chef

Initially when Queenie approached me I actually told her that I’m not interested in insurance. However she is patient and she did convince me to sit down awhile and listen to it. Queenie is very proactive and passionate compare to some other agents I met before, she help me worked on my policies that will cover for my health and death which is comfortable for my Budget and needs, she also did followed up with me on an annual basis. Thanks to her I don’t have any worries on my insurance coverage.

Eugene

Oil Rigger

Queenie is a colleague way back and she is always been an easy person to approach and is always able to lend a helping hand. She accompanied me during my hospital appointment post surgery. Thanks to her always on the go attitude. She offered me a policy that is comfortable for my budget and my needs. She can easily be accessed when needed, in any form of assistance.. Way to go

Veronica

Registered Nurse

I would like to thank Queenie for the exceptional service that she provided me in my insurance plan. At first I was hesitant to buy any form of insurance here in Singapore, considering that I’m only holding a work pass there are a lot of things that I need to consider and to think about the consequences in general but, Queenie was patient enough to accommodate all my questions even though sometimes I ask the same thing! e She was meticulous in explaining the policy and helped me every step of the way, she even gave me options which suits me best. Again, thank you for all the efforts on securing my future and for always keeping in touch with me!

Jenessa

Registered Nurse

When Qeenie joined us in the ward as a Staff Nurse everyone wasmesmerised with her sweet smile and her charm. In every valentinesday our patients will surely have their flowers, from her.I had seen her work performance in hospital. she will always dowhat is right even nobody is seeing-Integrity and Compassionateis in her, and I can attest on that..A beautiful woman in every angle … trustworthy and responsible …..and that explains why we her former colleagues choose her to beour life planner. very approachable and dedicated to her clients …she will always bring surprises on us …on her own simple ways .she had the expertise …. in proposing what plan suits your needaccording to your means

Genevieve

Registered Nurse

Excellent, prompt service! The kind of service that has the customer first in mind. Finally, I found an insurance agent who is prompt, knowledgeable, efficient, and friendly, always finding us the best deal. Queenie reviewed my policies and suggested to remove one of those that wasn’t suitable for me, which my previous agent didnt. She is my family’s insurance agent and we look forward to this long relationship. She is well-liked by my toddlers and is always showering them with gifts, books and food when she comes by to visit. Thanks for everything, Queenie!

NurShifa

Nurse Manager

More than just an agent. Like a family to have your back anytime with just a call or text. Working passionately and always keeping me update on the matters that I should look out for. Took extra miles to explore the needs which I could no foresee in the past. No other I had encountered before, as she is the best I could ever asked for. Service with quality and treating you like one of her family. Appreciated with a family like her.

Leo Tan

Registered Nurse

I didnt know I was hooked up with a complicated policy with the least benefits with my previous advisor for a couple of years before I met Queenie. She is the most knowledgeable and trustworthy, I now call her as my friend, that I had ever met. Given her quick-witted mind, Queenie is able to respond to my queries effortlessly and effectively all the time. She is always updated and has first hand news whenever. Queenie also took much initiatives to invite her clients to participate in health talks and upcoming events.I would highly recommend her to anyone who doesnt have anyinsurance yet or wish to get their profile reviewed.