Claims Service

Is Your Adviser Good with Claims Handling?

How would you rate your insurance agent/broker on their claims service?

Strictly speaking, your insurance intermediary is not obligated to render you assistance when a claim arises. Their responsibility ceases at advisory and insurance placement stage.

The insurance policy is a contract solely between you and the insurer – the intermediary plays no part in fulfilling that promise to cover.

That is why offering good claims service may not be every intermediary’s cup of tea.

Having been a claims specialist for multinational insurers for close to 9 years, I have handled a huge variety of cases in all shapes and sizes. From travel, personal accident, work injury, third party liability, marine cargo, property; ranging between run-of-the mill to large complex claims.

I witnessed how distressing a claim can be to the insured and how much they appreciate having someone to hold their hand during that challenging period.

I also had the privilege of working closely with talented loss adjusters, lawyers and forensic experts engaged for claims investigation, many of whom I still keep in close contact with.

It is my goal to apply my experience and service mindset to benefit my future personal and corporate clients.

Want to listen to some interesting claims stories? Happy to chat over coffee!

Important: The information and opinions in this article are for general information purposes only. They should not be relied on as professional financial advice. Readers should seek unbiased financial advice that is customised to their specific financial objectives, situations & needs. This advertisement or publication has not been reviewed by the Monetary Authority of Singapore.

Published By:

Norman Ngai

I spent 16 years of my career in multinational life and general insurers in both underwriting and claim management roles. This contributed to my deep and diverse industry experience, which will benefit my individual and corporate clients.

I am a proud representative consultant of Financial Alliance now, one of the largest financial advisory firms in Singapore.

Financial Alliance partners over 50 life/general insurers, 5 investment platforms, 71 asset management companies and 5 estate planning partners.

Be assured that you are in good hands, if you wish to embark on your risk management and financial planning journey with me.

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